Dignity Health | St. Rose Dominican | Reach | Spring 2019

6 StRoseHospitals.org Health care, hospitality, and humankindness When it comes to hospitality, Las Vegas is a mecca— welcoming visitors from across the world. People may not feel quite the same about going to the hospital—but at Dignity Health–St. Rose Dominican, we’re committed to bringing a warm friendliness to all our guests and patients. That’s why more than 700 St. Rose employees have gone through a “Hospitality in Healthcare” training. How we’re making caring connections What does hospitality mean in a hospital? As part of the training, staff members are encouraged to put their best selves forward as they go through their days—with the acronymHELLO: Humankindness . Live out our values to all we serve. Eye contact. Look and smile at our guests. Greet them. Make them feel welcome. Listen—heart-to-heart. Show guests they are a priority. Don’t let your phone, computer, or desk come between you. Learn. Seek moments and qualities on which we can connect. Be interested in our guests, and weave their lives into our conversations. Offer assistance. Guide, rather than point. Walk beside our guests so they can feel our commitment to serving them, as Jesus served others, side by side. We care. No matter what our guests are going through, we want them to know we’re here and we’ll go through it with them. “What do we live for, if it is not to make life less difficult for each other?” —George Eliot